I. What is Computing Power Fluctuation?

Computing power fluctuation is a normal phenomenon because mining machines don't always operate in a continuously stable state during the mining process. As long as the average computing power remains stable, it's okay. Besides, computing power fluctuation is also affected by factors such as the status of mining machines, the working environment, and network connections, which require miners to pay special attention and observe closely.

II. Reasons for Hashing Power Fluctuation or Decrease and Their Solutions

1. Mining Machines Not Preheated

It usually takes about 10 minutes (for some mining machine models, it may take about 30 minutes) for the computing power of a mining machine to reach the normal range after it is restarted. If the mining machine restarts automatically within just a few minutes, please replace the power supply and test it to confirm whether the abnormal restart is caused by a power supply issue.

2. Incomplete Display of Computing Power Boards on the Machine

If the number of computing power boards shown in the mining machine's backend is less than the actual number of computing power boards of the mining machine itself, please unplug and replug the ribbon cables at both ends of the computing power boards (or replace the damaged ribbon cables), then power it on again and run it. If this still doesn't work, please contact the technical staff of the mining machine manufacturer for remote diagnosis.

3. Zero Computing Power on Computing Power Boards, Abnormal Temperature Sensor Data

When checking in the mining machine's backend, it shows that the computing power boards are online, but the computing power is zero, or the number of chips displayed is zero, or the temperature display is abnormal (with a significant difference from the temperatures of other computing power boards). At this time, please unplug and replug the ribbon cables at both ends of the computing power boards and power it on again to run it. If the above phenomena still occur, please contact technical or maintenance personnel for judgment.

4. Network Latency, Low Upload and Download Bandwidth or Severe Packet Loss (Mostly Manifested as a High Rejection Rate in the Mining Pool)

5. Overheating of Mining Machines Leading to Automatic Protection or Restart

Please enhance the ventilation and heat dissipation measures of the machines, such as using cooling equipment like water curtains, air conditioners, fans, etc.

6. Hardware Failure Problems

Mining machines may be damaged or have loose ribbon cables due to transportation or other reasons. Or a small number of mining machines may have abnormal chips or other phenomena. In such cases, you can contact the official customer service of the mining machine manufacturer for handling.

Note: If the problem still exists after excluding the above situations, please submit a work order to contact us.