WhalePool, a cryptocurrency mining pool, operates the Platform. We respect and value the privacy of You of Our Platform. This Privacy Policy (hereafter - Privacy Policy) governs the manner in which the Platform collects, uses, processes, stores, transfers, and discloses information received from You when You use Our products and Services in Platform.

This Privacy Policy has incorporated provisions of Personal Data (Privacy) Ordinance and is compliant with it and set in coherence with other valid generally binding legal regulations as We act in accordance with personal data processing rules within HK.

This Privacy Policy is a part of Our Information Protection Policy and is an integral part of the Terms of Use (“Terms”), and all capitalized terms used in this Privacy Policy that are defined in the Terms have the same meaning and construction as in the Terms.

By using Our products and Services on the Platform, You provide Us with Your explicit consent to the terms of this Privacy Policy and all the data practices described in this Privacy Policy including the collection, usage, storage, processing, sharing, transfer and disclosure of Your personal data.

By using Our products and Services on the Platform, You provide Us with Your explicit consent to the terms of this Privacy Policy and all the data practices described in this Privacy Policy including the collection, usage, storage, processing, sharing, transfer and disclosure of Your personal data.

We use Your personal data for providing and improving the Services and improving Your experience of Our Platform.

2.1 We may collect the following type of information from You: When You register for the Service or create an account on the Platform, We may collect and process the personal data You provide, including Your name, email address, billing information, credit card details, cryptocurrency wallet address, IP address, username, password, and other data You provide to Us. This may include data linked to Your account and the Services provided to You.

2.2 Information collected automatically includes: We may automatically collect information about the devices You use to access Our Services, including device types (e.g., computer, iPhone, Android), operating system, mobile phone number, browser type and language, device identifiers (such as IMEI and MAC address), Internet Protocol (IP) address, location data, cookie identifiers, Internet Service provider, and other relevant details.

2.3 Sensitive Information: We do not intentionally collect sensitive information. In instances where such information is required to provide specific services, We will obtain Your explicit consent prior to its collection or use.

We collect and process various types of personal data to provide and maintain Our products and Services, ensure their proper functionality, verify Your identity, and safeguard the security of Our Services.We may use the personal date collected from You to:

3.1 Onboard You as a customer, including verifying Your identity, setting up Your account, and implementing Google Two-Factor Authentication (2FA) ;

3.2 Provide Our products and Services, including informing You about Our offerings, processing Your applications and transactions, fulfilling Your Service requests, ensuring the efficiency of mining operations, and aggregating data to identify patterns, trends, and potential technical enhancements in Our mining pool;

3.3 Enhance Your information security, including detecting and preventing malicious, deceptive, fraudulent, or illegal activities;

3.4 Communicate with You regarding Your account and Our products and Services, including sending notices of updates, communications and other information through Our Platform;

3.5 Manage and administer Your account with Us, including handling account-related inquiries and updates;

3.6 Comply with domestic and international legal obligations.

We may store, process, share, transfer, and disclose Your personal data as necessary to ensure the security and protection of Your personal data.

Your personal data will be stored for the duration of Your use of Our Services or as required to fulfill the purposes for which it was collected. Under normal circumstances, computing power data is retained for 15 days, while payment data is retained for 1 year.

You acknowledge and agree that Your personal data may be stored and processed either by Us or by authorized third parties. Any third party involved will be contractually obligated to protect Your personal data in strict compliance with applicable agreements and their commitments to safeguarding privacy.

4.2.1 You acknowledge and agree that We may share Your personal data under the following circumstances:

4.2.1.1 With Your explicit consent;

4.2.1.2 To comply with mandatory legal or regulatory requirements, or to address legal disputes;

4.2.1.3 When necessary, with Our affiliated entities and business partners, who are bound by strict confidentiality obligations and applicable laws to ensure the security and protection of Your data.

4.2.2 You acknowledge and agree that We may transfer Your personal data in the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, asset sale or purchase, or a transition of Services to another provider. Such data transfers will be conducted in accordance with applicable laws and/or contractual obligations. Your information may be included as part of these transactions, subject to the same standards of protection.

Your personal data may be disclosed under the following circumstances:

4.3.1 With Your explicit consent;

4.3.2 To comply with mandatory legal or regulatory requirements, or to address legal disputes.

4.3.3 When necessary, with Our affiliated entities and business partners, who are bound by strict confidentiality obligations and applicable laws to ensure the security and protection of Your data.

5.1 We employ reasonable security measures and practices to safeguard the confidentiality and integrity of Your personal data. These measures include physical, technical, and administrative safeguards, such as implementing employee access restrictions (Access to Your information is limited to authorized personnel and is granted based on their specific roles and responsibilities) and utilizing encryption technologies.

5.2 We conduct a thorough selection and evaluation process for Our business partners and Service providers to ensure their compliance with stringent data protection standards. Our agreements with these entities include robust provisions requiring the confidentiality and security of Your personal data.

5.3 You are responsible for reviewing the privacy statements, policies, terms, and conditions of any third parties with whom You choose to interact or contract, although Our Services may contains links to third-party Websites.

5.4 While We strive to protect Your personal data, no system can be entirely secure, and We cannot guarantee or warrant the absolute security of any personal data You provide to Us.

5.5 If You discover that Your personal data, particularly usernames or passwords on Our platforms, has been compromised, please contact Our support team immediately to implement protective measures.

5.6 We assume no liability or responsibility, to the fullest extent permitted by Applicable Law, for:

5.6.1 Any unintentional disclosure of Your personal data;

5.6.2 Disclosure resulting from Your decision to share Your account credentials (e.g., usernames or passwords) on Our platforms with others;

5.6.3 Incidents involving theft, loss, or unauthorized use of Your account information;

5.6.4 Breaches of security or data terms related to Your account information, or criminal or unauthorized third-party activities affecting Our platforms;

5.6.5 Legal actions or damages arising from the disclosure of Your personal data on external Websites linked to Our Services;

5.6.5 Legal actions or damages arising from the disclosure of Your personal data on external Websites linked to Our Services;

Your Personal Data, may be transferred to and stored on servers or systems located outside Your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in Your jurisdiction. By consenting to this Privacy Policy and submitting Your information, You acknowledge and agree to such transfers. Regardless of where Your data is processed or stored, We are committed to safeguarding its privacy and security in accordance with the principles outlined in this Privacy Policy.

You have the right to request information regarding the personal data We hold about You. If You wish to access this information, please contact Us via the designated email address [email protected], and Website whalepool.com provided. For the protection of Your data, We may require verification of Your identity before fulfilling such requests.

You have the right to inquire the personal data We hold about You. This allows You to obtain a copy of the personal data We hold about You, along with certain other relevant information.

You have the right to request the correction of any inaccurate personal data We hold about You, as well as to complete any incomplete data.

You have the right to request the deletion or removal of Your personal data under specific circumstances. We will comply with such requests, unless exemptions apply, such as legal obligations or ongoing disputes.

You have the right to object, on grounds related to Your specific situation, to the processing of Your personal data. We may continue processing Your data if necessary for the defense of legal claims or if any other exceptions permitted by applicable law apply.

In certain cases, You have the right to temporarily restrict the processing of Your personal data, for example if You want Us to establish its accuracy. We may continue processing Your data if necessary for the defense of legal claims or if any other exceptions permitted by Applicable Law apply.

You have the right to request the transfer of Your personal data to another party.

If these rights apply, they may however be limited. For example, We may decline requests that would disclose information about another individual, infringe upon the rights of others, or conflict with Our legal obligations.

We are committed to addressing Your requests within a reasonable timeframe. Should the complexity or volume of requests necessitate an extension, We will promptly notify You of the delay and provide a detailed explanation of the underlying reasons.

The Platform is not intended for individuals under the age of eighteen (18). In compliance with applicable privacy laws, if You are a parent or guardian and become aware that Your child has provided Us with personal data, please contact Us immediately. Should We discover that We have collected personal data from an individual under the age of 18, We will take prompt action to delete such information from Our servers.

9.1 We may collect the following types of personal data for KYC purpose: full legal name, date of birth, government-issued identification details, residential address and proof of address, contact details, financial information, IP address and device-related information.

9.2 We may use KYC personal data to conduct regulatory checks, fulfill Our obligations to regulators, verify the authenticity of Our customers, and prevent and detect fraud, money laundering, and other criminal activities.

Please refer to Our Cookie Policy for detailed information on how We collect and use cookies.

This Privacy Policy may be published in different languages. In case of any discrepancy, this English version shall prevail.

We reserve the right to modify this Privacy Policy at Our discretion and at any time. Any changes to the Policy will become effective immediately upon publication at whalepool.com. You are encouraged to review the Privacy Policy periodically and stay informed of any updates. Your continued use of Our Platform and Services after changes are posted will be deemed as Your acceptance of the revised Privacy Policy.

If You have any questions regarding Our privacy policy, or Your rights and obligations under its terms, or if You wish to exercise any rights outlined in this privacy policy, please contact Us at [email protected] or visit whalepool.com.