WhalePool currently has no official telephone channels. Anyone who contacts you by phone claiming to be a WhalePool staff member is a scammer. If you notice any suspicious operations on your account, please contact us immediately. The following lists several common fraud methods to help you better recognize and guard against similar scams.

Common Fraud Tactics:

1. Pretending to be WhalePool customer service or staff members in communication groups and taking the initiative to contact you.

2. Impersonating WhalePool's emails, text messages, phone calls, etc.

3. Counterfeiting WhalePool's websites or apps.

4. Finding false WhalePool-related information through search engines.

5. False events or false investment projects.

6. Setting up fake public Wi-Fi to steal personal information.

Fake Customer Service or Staff Members in Communication Groups:

1. When an official administrator of WhalePool makes a statement, there will be labels like "Official Customer Service", "Admin" or "Community Volunteer" in the upper right corner. Please pay attention to identifying them.

2. Under no circumstances will the administrators take the initiative to contact you, nor will they ask for your account password, 2FA code or other account security information. They will never ask you to transfer money to xxx addresses/xxx accounts that don't belong to you.

Impersonating WhalePool's Emails, Text Messages, Phone Calls, etc.

1. Email/Text Message Phishing:

(1) Develop the habit of checking the "sender/contact person". If you have doubts about the emails/text messages or other messages you receive, please ignore them. Don't easily trust strangers, don't click on unfamiliar links, and don't download unfamiliar attachments. If you find anything suspicious, please contact us in time to prevent more people from being deceived.

2. Phone Scams:

Up to now, WhalePool has not yet opened official telephone channels. Any calls claiming to be from WhalePool staff members are scams.

Fake WhalePool Websites/Apps:/p>

1. Please make sure to recognize the official WhalePool website: https://www.WhalePool.com/pool/workers. Please obtain any information about WhalePool through this website. If you have any questions, please contact us in time for verification.

2. When installing the WhalePool app, please pay attention to choosing formal download channels to avoid downloading fake WhalePool applications. Friendly Reminder: It is recommended that you always download apps from the official website links. When downloading from the Apple Store or Google Play Store, please pay attention to checking the provider information.

Publishing False WhalePool Information Online:

1. False Event Information:

Any events held by WhalePool will be announced through official announcements in a timely manner. Additionally, you can follow the activities released through WhalePool's official community channels. If you have any doubts, please contact us for verification.

2. False Investment Projects:

Please don't believe any promotional activities that claim to make huge profits with a small investment. If you find any, please contact us in time to prevent more people from being deceived.

Setting Up Fake Public Wi-Fi to Steal Personal Information:

1. In low-risk situations, hidden programs in public Wi-Fi can modify web pages, causing browsers to constantly pop up junk messages. Or they can insert hidden links and click on ads in the background of users' mobile phones to achieve malicious promotion, ad click fraud and other purposes.

2. In medium-risk situations, it mainly involves taking control of users' networks, including two methods: DNS hijacking and ARP attacks. Among them, DNS attacks can control the scope of users' Internet access, causing users to be unable to access the Internet normally or repeatedly jump to malicious websites. Although the process of ARP attacks is different, the result is similar, and it will also lead to users' network interruptions.

3. In high-risk situations, it will lead to the leakage of users' passwords and data. Besides, in public Wi-Fi networks, hackers can also obtain users' personal sensitive information such as names, genders, work units, bank accounts, etc. through phishing, and further carry out targeted scams.