1. Check Whether the Power Supply of the Miner Is Normal

Make sure that the power supply of the miner is correctly connected and turned on.
Check whether the power indicator light is on. If the power supply of the miner is not powered, the miner cannot be started.

2. Confirm the Network Connection of the Miner

Ensure that the connection between the miner and the network is normal. If the network is disconnected or unstable, the miner will not be able to communicate with the mining pool server.
Check whether the network cable connection is loose or damaged, or whether the signal is good when using a Wi-Fi connection.

3. Check Whether the Mining Pool Settings Are Correct

Make sure that you have entered the correct mining pool address and port in the configuration file of the miner. Common configuration items include:

Mining Pool Address: Ensure that the address of the mining pool is correct (for example, the ASIC address of Kas: stratum+tcp://kas.eu1.WhalePool.com:18083).

Username and Password: Confirm whether the username (usually the address of the miner or the name of the mining pool account) and password are filled in correctly.

If the configuration is incorrect, the miner will not be able to connect to the mining pool and thus cannot start mining.

4. Check the Mining Software Settings of the Miner

If you are using customized mining software, make sure that its configuration has no errors.
For example, check whether the correct algorithm has been selected and whether the related workload is suitable for your hardware.

5. Hash Rate Settings of the Miner

In some cases, if the hash rate of the miner is too low or not set correctly, the mining pool may consider that your miner is not participating in effective mining.
Ensure that the working frequency and hash rate settings of the miner are reasonable and in line with the algorithm requirements of the mining pool.

6. Firmware or Software Version of the Miner

Check whether the firmware or operating system of the miner is the latest version. Outdated versions may cause the miner to not operate normally.
If there is an update, it is recommended that you update the firmware or software of the miner.

7. Whether the Mining Pool Is Online or Malfunctioning

Sometimes the mining pool server may encounter failures or maintenance, resulting in the mining machine not being able to mine normally. You can visit the official social media or official website of the mining pool to check whether there are announcements and confirm the status of the mining pool.

8. High Temperature or Hardware Failure of the Mining Machine

Ensure that the heat dissipation system of the mining machine operates normally. If the temperature of the mining machine is too high, it may automatically shut down to protect the hardware.
Check whether the fans of the mining machine are operating normally, whether the heat dissipation holes are blocked, or whether the mining machine is in an overheated state.

9. Incompatibility of Mining Algorithms

Ensure that the mining machine supports the algorithm you have chosen. If your mining machine does not support the algorithm, the mining machine will not be able to start mining.

10. Hardware Failure of the Mining Machine

If there is a problem with the hardware of the mining machine (such as a chip failure in an ASIC mining machine), it may lead to the inability to mine normally. Check the status panel of the mining machine or use diagnostic tools to see if there is any hardware failure information.

### Troubleshooting Process

1. Check whether the power supply and hardware connection of the mining machine are normal.

2. Confirm whether the network connection is stable and whether the IP address and port are correct.

3. Check whether the mining pool settings are filled in correctly, including the mining pool address, port, username, and password.

4. Check whether the mining software and firmware versions need to be updated and whether the configuration is correct.

5. Check whether the mining pool is online and whether there is any failure or maintenance.

6. Ensure that the mining machine has not automatically shut down due to high temperature or hardware problems.

### Other Suggestions

Restart the Mining Machine: Try restarting the mining machine and check whether it can return to normal.

Contact Customer Service: If you have already checked the above steps and the mining machine still has not started mining, it is recommended that you contact the customer service support of the mining pool or the technical support of the mining machine, and provide detailed information about the mining machine so that they can further help you solve the problem.