1. Register a WhalePool Account KAS mining method requires mining with an account name. You need to register an account and obtain the account name. Open the WhalePool official website,and complete the registration according to the instructions to obtain the account name. After logging in to the account, copy the account name in the personal center to configure mining parameters. After you start mining, the mining income will be automatically accumulated in the mining account, and you can receive the income after binding the wallet. 2. Set mining parameters Enter the miner's IP address in your browser's address bar to access the miner's backend, or use the official batch management software provided by the miner to configure the following settings: WhalePool / URL: stratum+tcp://kas.asia1.whalepool.com:15121 User / Worker:Account name. Miner number ( This should be the WhalePool account name you set during registration, not your wallet address or email. The account name and worker name are separated by a period " . ". The worker name must be between 6-15 characters, using lowercase letters or numbers, and must start with a letter.) Password:Set any password,(e.g., 123) After verifying that the information is correct, save the settings. Within a short time, the miner will begin operation, and you can start earning rewards. Mining service address : LOW DIFF(KS0 and KS0 PRO) stratum+tcp://kas.eu1.whalepool.com:15120 stratum+tcp://kas.us1.whalepool.com:15120 stratum+tcp://kas.asia1.whalepool.com:15120 ASIC Dedicated stratum+tcp://kas.eu1.whalepool.com:15121 stratum+tcp://kas.us1.whalepool.com:15121 stratum+tcp://kas.asia1.whalepool.com:15121 3. Obtain and bind the wallet address You must bind an KAS wallet address to receive your mining earnings. After you start mining, your earnings will automatically accumulate in your mining account. Once your wallet address is bound, you will be able to receive your earnings. The earnings distribution schedule is as follows: - Automatic payouts occur twice daily, 10:00 AM and 10:00 PM (UTC+0). Wallet Address Retrieval Method: You can log in to a cryptocurrency exchange to generate an address, such as Kucoin, Mexc, Bitget. Full-node wallets and third-party (App) wallets: https://kaspa.org/resources/ After obtaining the KAS wallet address, please bind the wallet address in your account, which will be used for receiving mining rewards. Note: Different countries have varying regulatory policies for exchanges, and the associated risks are the responsibility of the miner. Bind wallet address: 4. Mining machine monitoring and income viewing Once the machine has run for a while and submitted data to the pool, you can check the status of the miner and your earnings. Go to the WhalePool website, Select the corresponding mining account and cryptocurrency at the top navigation to view the status of mining machines and earnings.

1. Register a WhalePool Account ALPH mining method requires mining with an account name. You need to register an account and obtain the account name. Open the WhalePool official website, and complete the registration according to the instructions to obtain the account name. After logging in to the account, copy the account name in the personal center to configure mining parameters. After you start mining, the mining income will be automatically accumulated in the mining account, and you can receive the income after binding the wallet. 2. Set mining parameters Enter the miner's IP address in your browser's address bar to access the miner's backend, or use the official batch management software provided by the miner to configure the following settings: WhalePool / URL: stratum+tcp://alph.asia1.whalepool.com:13510 User / Worker:Account name. Miner number ( This should be the WhalePool account name you set during registration, not your wallet address or email. The account name and worker name are separated by a period " . ". The worker name must be between 6-15 characters, using lowercase letters or numbers, and must start with a letter.) Password:Set any password,(e.g., 123) After verifying that the information is correct, save the settings. Within a short time, the miner will begin operation, and you can start earning rewards. Mining service address : GPU Or FPGA Or ASIC Dedicated stratum+tcp://alph.us1.whalepool.com:13510 stratum+tcp://alph.eu1.whalepool.com:13510 stratum+tcp://alph.asia1.whalepool.com:13510 3. ASIC Dedicated You must bind an ALPH wallet address to receive your mining earnings. After you start mining, your earnings will automatically accumulate in your mining account. Once your wallet address is bound, you will be able to receive your earnings. The earnings distribution schedule is as follows: - Automatic payouts occur twice daily, 10:00 AM and 10:00 PM (UTC+0). Wallet Address Retrieval Method: You can download the official Alephium wallet or log in to a cryptocurrency exchange to generate an address, such as CoinEx、Gate . Note: Different countries have varying regulatory policies for exchanges, and the associated risks are the responsibility of the miner. Bind wallet address: 4. Mining machine monitoring and income viewing Once the machine has run for a while and submitted data to the pool, you can check the status of the miner and your earnings. Go to the WhalePool website, Select the corresponding mining account and cryptocurrency at the top navigation to view the status of mining machines and earnings.

1. Register a WhalePool Account RXD mining method requires mining with an account name. You need to register an account and obtain the account name. Open the WhalePool official website, and complete the registration according to the instructions to obtain the account name. After logging in to the account, copy the account name in the personal center to configure mining parameters. After you start mining, the mining income will be automatically accumulated in the mining account, and you can receive the income after binding the wallet. 2. Set mining parameters Enter the miner's IP address in your browser's address bar to access the miner's backend, or use the official batch management software provided by the miner to configure the following settings: WhalePool / URL: stratum+tcp://rxd.asia1.whalepool.com:12110 User / Worker:Account name. Miner number ( This should be the WhalePool account name you set during registration, not your wallet address or email. The account name and worker name are separated by a period " . ". The worker name must be between 6-15 characters, using lowercase letters or numbers, and must start with a letter.) Password:Set any password,(e.g., 123) After verifying that the information is correct, save the settings. Within a short time, the miner will begin operation, and you can start earning rewards. Mining service address : GPU Or FPGA Or ASIC Dedicated stratum+tcp://rxd.us1.whalepool.com:12110 stratum+tcp://rxd.eu1.whalepool.com:12110 stratum+tcp://rxd.asia1.whalepool.com:12110 3. ASIC Dedicated You must bind an RXD wallet address to receive your mining earnings. After you start mining, your earnings will automatically accumulate in your mining account. Once your wallet address is bound, you will be able to receive your earnings. The earnings distribution schedule is as follows: - Automatic payouts occur twice daily, 10:00 AM and 10:00 PM (UTC+0). Wallet Address Retrieval Method: You can download the Official Wallet: Electron Radiant or log in to a cryptocurrency exchange to generate an address, such as CoinEx、Mexc . Note: Different countries have varying regulatory policies for exchanges, and the associated risks are the responsibility of the miner. Bind wallet address: 4. Mining machine monitoring and income viewing Once the machine has run for a while and submitted data to the pool, you can check the status of the miner and your earnings. Go to the WhalePool website,Select the corresponding mining account and cryptocurrency at the top navigation to view the status of mining machines and earnings.

1. Preparing Mining Equipment and Environment Currently, ALEO only supports mining with ASIC devices 2. Registering a WhalePool Account ALEO mining requires logging in with an account name, so you need to register to obtain one. Visit the official WhalePool website and follow the instructions to complete registration. After logging into your account, go to the "Mining Account" section and copy your account name to configure mining parameters. Once mining begins, mining earnings will be automatically accumulated in your mining account. After binding a wallet, you can receive payouts. 2. Set mining parameters Enter the miner's IP address in your browser's address bar to access the miner's backend, or use the official batch management software provided by the miner to configure the following settings: WhalePool / URL: stratum+tcp://aleo.asia1.whalepool.com:42343 User / Worker:Account name. Miner number ( This should be the WhalePool account name you set during registration, not your wallet address or email. The account name and worker name are separated by a period " . ". The worker name must be between 6-15 characters, using lowercase letters or numbers, and must start with a letter.) Password:Set any password,(e.g., 123) After verifying that the information is correct, save the settings. Within a short time, the miner will begin operation, and you can start earning rewards. Mining service address : ASIC Dedicated stratum+tcp://aleo.eu1.whalepool.com:42343 stratum+tcp://aleo.us1.whalepool.com:42343 stratum+tcp://aleo.asia1.whalepool.com:42343 4. ASIC Dedicated You must bind an ALEO wallet address to receive your mining earnings. After you start mining, your earnings will automatically accumulate in your mining account. Once your wallet address is bound, you will be able to receive your earnings. The earnings distribution schedule is as follows: - Automatic payouts occur twice daily, 10:00 AM and 10:00 PM (UTC+0). How to obtain a wallet address: 1、Download a wallet app such as FoxWallet or LeoWallet, follow the instructions to create a wallet, and make sure to securely save your private key. 2、Generate an address on a cryptocurrency exchange such as Gate, MEXC, or Coinbase. Register an account on the exchange, find ALEO (Aleo) under deposits, and obtain your exchange wallet address. After obtaining the ALEO wallet address, bind it in your mining account’s payment settings and complete activation. Note: Different countries have varying regulatory policies for exchanges, and the associated risks are the responsibility of the miner. Bind wallet address: 5. Mining machine monitoring and income viewing Once the machine has run for a while and submitted data to the pool, you can check the status of the miner and your earnings. Go to the WhalePool website, Select the corresponding mining account and cryptocurrency at the top navigation to view the status of mining machines and earnings. You can also use the WhalePool App (download here), log in, and switch the earnings panel to ALEO to view the details. 6. Useful Links ALEO official website, blockchain explorer, WhalePool community

Powered by the GHOSTDAG protocol, a community-based blockchain network that combines high performance with true decentralization through innovative tokenomics and an advanced governance mechanism. 1. Register a WhalePool Account ENX mining method requires mining with an account name. You need to register an account and obtain the account name. Open the WhalePool official website, and complete the registration according to the instructions to obtain the account name. After logging in to the account, copy the account name in the personal center to configure mining parameters. After you start mining, the mining income will be automatically accumulated in the mining account, and you can receive the income after binding the wallet. 2. Set mining parameters Enter the miner's IP address in your browser's address bar to access the miner's backend, or use the official batch management software provided by the miner to configure the following settings: WhalePool / URL: stratum+tcp://enx.asia1.whalepool.com:38636 User / Worker:Account name. Miner number ( This should be the WhalePool account name you set during registration, not your wallet address or email. The account name and worker name are separated by a period " . ". The worker name must be between 6-15 characters, using lowercase letters or numbers, and must start with a letter.) Password:Set any password,(e.g., 123) After verifying that the information is correct, save the settings. Within a short time, the miner will begin operation, and you can start earning rewards. Mining service address : ASIC Dedicated stratum+tcp://enx.eu1.whalepool.com:38636 stratum+tcp://enx.us1.whalepool.com:38636 stratum+tcp://enx.asia1.whalepool.com:38636 3. ASIC Dedicated You must bind an ENX wallet address to receive your mining earnings. After you start mining, your earnings will automatically accumulate in your mining account. Once your wallet address is bound, you will be able to receive your earnings. The earnings distribution schedule is as follows: - Automatic payouts occur twice daily, 10:00 AM and 10:00 PM (UTC+0). Wallet Address Retrieval Method: Official Wallet Note: Different countries have varying regulatory policies for exchanges, and the associated risks are the responsibility of the miner. Bind wallet address: 4. Mining machine monitoring and income viewing Once the machine has run for a while and submitted data to the pool, you can check the status of the miner and your earnings. Go to the WhalePool website, Select the corresponding mining account and cryptocurrency at the top navigation to view the status of mining machines and earnings.

1. Set mining parameters WhalePool supports both login-based mining and non-login mining. Non-login mining allows you to mine without registering a WhalePool account, simply by using your wallet address. Below is an example for KAS non-login mining: Visit the WhalePool homepage at: https://www.whalepool.com/. On the homepage, locate the mining information for the KAS cryptocurrency, and copy the mining server address information. 2. KAS Mining Server Address On the homepage, locate the mining information for the KAS cryptocurrency. Copy the mining server address from the KAS. Then, go to your mining device's backend or use the bulk management software provided by the mining machine's official source to configure the following settings: - Pool Address: Paste the copied WhalePool mining server address - Wallet Address: Enter your wallet address.workername (The worker name must be 6-15 lowercase letters or numbers, and it must start with a letter. Use a period “.” to separate the wallet address from the worker name.) Example: `kaspa:qrk9decfnl4rayeegp6gd3tc6605zavclkpud5jp78axat5namppwt050d57j.workername` - Password: Set any password, e.g., 123 3. How to Check Earnings? After mining starts, enter your wallet address on the mining pool homepage or statistics page to check earnings. Once the earnings reach the minimum payout threshold, they will be automatically distributed. Payout Time: Every day at 10:00 and 22:00 (UTC+0), twice a day. How to Get a Wallet Address? You can generate a wallet address on KuCoin, MEXC, Bitget. Note: Regulations vary by country, and miners assume the associated risks.

The situation where the number of miners shown is inconsistent usually results from problems with the miner ID settings, such as failing to set a miner ID or having duplicate miner ID settings. If multiple miners are set with the same miner ID, these miners with the same name will be combined and displayed as one. When users check on WhalePool, they will find that only one miner appears to be online (although the computing power of the multiple machines is accumulated). Other similar cases of duplicate miner ID settings will all lead to inconsistencies between the number of machines shown as online and the actual number of mining machines. In addition, it is also necessary to check whether there are any errors in the mining pool address and account name (or wallet address) set on the mining machines, to rule out the possibility that inconsistent settings for connecting to the mining pool and the mining account result in different displays of the account's miners during the query. Methods for Setting Miner IDs Format for Setting with Account Name Mining: Account Name.Miner ID Fill in the above setting format in the mining software or the backend of the miner. The miner ID and the account name are separated by a period ‘.’. Format for Setting with Wallet Address Mining: Wallet Address.Miner ID Fill in the above setting format in the mining software or the backend of the mining machine. The miner ID and the wallet address are separated by a period ‘.’.

1. Different Ways of Hashrate Statistics Miner Hashrate: The hashrate displayed locally on the miner refers to the actual hashrate value calculated by the miner during its operation. This usually reflects the maximum computing capacity of the mining machine, but it doesn't necessarily represent the effective hashrate ultimately received by the mining pool. Mining Pool Hashrate: The hashrate shown by the mining pool is the effective hashrate actually received by the mining pool, that is, the number of computing tasks successfully submitted to the mining pool. The mining pool will conduct statistics based on the effective workload submitted by miners, and there may be losses caused by network delays, packet losses, or computing tasks that were not submitted in a timely manner. 2. Error Range Generally speaking, it is normal to have an error between the hashrate of the mining machine and that shown by the mining pool, especially within a short period of time. This is because: The hashrate of the mining machine is usually a peak value, representing the highest computing capacity of the miner when there are no network or other limiting factors. The hashrate shown by the mining pool will be affected by factors such as network delays and packet losses, so the displayed hashrate often tends to deviate. For common equipment: The error of ASIC miners is usually around 2% - 3%. The error of GPU miners is relatively larger, usually around 5%. 3. Unofficial Mining Addresses If you are using an unofficial mining address or some unstable mining pools, the error in hashrate may be even greater, and it's even possible that the effective hashrate shown by the mining pool is zero. This is because the unofficial addresses may not correctly receive and count your effective hashrate, resulting in inaccurate data. 4. Delay in Mining Pool Data Updates Mining pools usually update computing power data at certain time intervals. If your mining machine has just started operating, the mining pool will need some time to obtain the data and calculate the effective hashrate. Therefore, in the initial stage, the hashrate shown by the mining pool may be lower than the actual hashrate. Generally, the average hashrate over 24 hours will be more accurate than the data within a short period of time (such as 15 minutes), because the data in a short period of time may have larger errors due to greater fluctuations.

There are two methods for setting a fixed IP for miners: Firstly, enter the backend of the miners. In the "Network" section, select "Static" for the IP address allocation method, and then fill in information such as the IP address and gateway according to the site conditions. Secondly, use the official IP management tools of the miners or bulk management software to fix the IP of the miners. The entry points for network settings of miners of different brands are different. If you can't directly find the corresponding entry point, please contact the official customer service of the miners manufacturer directly for consultation.

I. Miners are operating normally, yet the mining pool page shows that the miners are offline or invalid. The following reasons may account for this: There are problems with the mining address, miner name, password, or the configuration software during the setup of the miners. Please carefully check whether the configurations of the miners for the offline or invalid miners are correct 2. The miners have been running for a short period of time and haven't submitted data to the mining pool yet. In such a situation, please keep the mining machines running stably for 10 to 20 minutes and then observe the relevant data. 3. The network connections of the miners are unstable or the miners are idling. (1) Miner idling usually results from power outages or network fluctuations when the mining machines are working. (2) Please check whether the network connections of the miners are normal and try restarting the miners and then observe. If the problem remains unresolved after excluding the above reasons, please submit a work order to contact us. II. How to Check for Offline or Invalid Miners? 1. Access the official website of WhalePool through a web browser and log in to your account. 2. Click on [Miner Management] to screen and view offline or invalid miners. 3. You can also click on [Export Data] to view the miners' data with just one click.

I. What is an Observer Link? An Observer Link means that without having to log into a personal account, your partners can check the operation status of miners, as well as their computing power and earnings at any time through the Observer Link you share. However, they are unable to modify your account. II. How to Create an Observer Link? 1. Visit the WhalePool official website (https://www.WhalePool.com/mining/setting-observer) through a browser. After logging into your account, click on 【Account Settings in the upper right corner】. 2. In the account settings, click on 【Create Observer】 in the Observer section. 3. After clicking on the 【Create Observer】 page, fill in 【Remarks】, 【Account】 according to the prompts on the page, select 【Currency】 and 【Permissions (Overview) - (Miners) (Earnings)】, and then click 【Confirm】 to complete the creation successfully. 4. After successfully creating an observer, you can copy the Observer Link and share it with your partners so that they can view the account's earnings, computing power and other information.

Based on the working principle of the mining pool, the mining pool continuously assigns new work tasks to the miners, and the miners then send the results back to the mining pool. However, there is latency in the network connection between the miners and the mining pool. Invalid submissions caused by network latency are referred to as the rejection rate. A rejection rate within 3% is considered normal. If the rejection rate is higher than 3%, please check the following: 1. Whether the network connection is normal. A sudden increase in the rejection rate is usually due to the instability of the mining pool's network. 2. Whether the temperature of the miner is too high. An overly high temperature of the miner can affect its hashrate and rejection rate. 3. Firmware issues. Some mining machines may have a relatively high rejection rate due to firmware problems. If such a situation occurs, you can consult the miner manufacturer. Note: If there are no problems with the mining machine's configuration and network connection, yet the rejection rate remains high, please submit a work order to contact us.

Symptoms of Miner Malware Infection: The information such as the mining pool and username set on the miner will be automatically modified. It becomes impossible to upgrade the firmware through the back end of the miner. On the firmware upgrade page, the upgrade process always exits automatically within less than one minute. The login password on the back end of the miner is altered, resulting in the inability to log in. Under the condition that the network connection between the mining machines and the mining site is normal, suddenly the hashrate of a large number of miners drops to zero, while the back end of the miners shows that the hashrate is normal. Solutions: Use an SD card to flash the control board of the miner and restore it to the factory settings (consult the after-sales service of the miner for specific methods). Use the antivirus tools provided by the miner manufacturer or third-party antivirus tools like okcare to conduct antivirus scans.

I. What is Mining Difficulty? In simple terms, mining difficulty indicates how difficult it is for miners to create, verify, and package blocks on the blockchain. A low difficulty means that only a relatively low computing power is required, that is, there is less competition in mining. A high mining difficulty means that more computing power is needed, which implies intense competition in mining. Mining difficulty applies to cryptocurrency types that adopt the Proof of Work (PoW) algorithm. The system will dynamically adjust the mining difficulty based on the computing power information of the entire network. Understanding the basic principles related to mining difficulty is quite helpful for miners' daily mining activities. Taking Bitcoin as an example, on the Bitcoin main chain, a new block is generated approximately every ten minutes on average. To ensure this block generation speed, the Bitcoin main chain adjusts the mining difficulty every 2,016 blocks (which is about two weeks) based on the computing power status of the entire network. When the computing power of the entire network is low (with fewer miners), the mining difficulty will be decreased. When the computing power of the entire network is high (with more miners), the mining difficulty will be increased. II. How to Check the Mining Difficulty Usually, you can check the relevant information on the official website of the corresponding cryptocurrency. III. How to Customize the Setting of Mining Difficulty You just need to fill in the corresponding difficulty value in the password field option on the mining configuration panel of the mining machine. "d" represents the initial difficulty, and "md" represents the minimum difficulty. For example, d = 2000 means that the initial difficulty for the normal operation of the mining machine is 2,000. md = 1,000 means that regardless of the actual computing power of the mining machine, it will only accept tasks issued by the mining pool with a difficulty greater than 1,000.

The choice of mining pool is the key to successful mining. We offer multiple mining pool configurations and support different mining protocols (such as PPS, PPLNS, etc.). When choosing a mining pool, it is recommended to consider the following factors: Mining pool fees: Different mining pools have different fee structures. Choose the one that suits you best. Mining pool stability: A highly stable mining pool can ensure that your computing power is continuously utilized. Region: Choose a mining pool that is geographically closer to you to reduce latency.

The stability of mining hashrate is closely related to many factors such as miner hardware, network status, and mining environment. Occasional disconnections in hashrate are normal and usually recover automatically within a short period of time. However, if it still hasn't recovered after 15 to 30 minutes, there may be a mining malfunction and it needs to be checked and dealt with as soon as possible. Generally, network failure is one of the most common reasons for computing power disconnections. Frequently Asked Questions Q: What are the reasons for mining machine disconnections and the corresponding solutions? A: (1) Network failure. A stable network connection is one of the basic conditions for stable mining. If there is a problem with hashrate disconnections, carefully check the network connection devices, such as routers, network cards, network cables, etc. If necessary, conduct a network comparison test. A: (2) Mining machine hardware failure. Good miner performance is also an important guarantee for stable mining.If there is a problem with hashrate disconnections, it may also be caused by mining machine hardware failure. If necessary, please contact the miner manufacturer for maintenance. In addition, please ensure that the miner has good ventilation and heat dissipation measures to avoid high temperatures of the miner affecting the stability of mining. A: (3) Incorrect mining configuration. Correct mining configuration is the fundamental guarantee for stable mining.Please ensure that the correct mining address (URL link), miner name and other mining parameters are filled in the miner configuration panel, and also ensure that the mining software operates normally. If you are using third-party mining software, there may be software failures. If necessary, please contact the software service provider for consultation. If the miner still disconnects after trying the above three methods, please try restarting the miner and resetting the mining configuration. Q: What should be done if the computing power still disconnects after checking that the mining machine hardware, mining configuration, and network status are all normal? A: Usually, this is caused by the network service provider in your mining location blocking or interfering with WhalePool's mining services. We don't have a good solution for this. It is recommended to switch to different network service providers or use other mining network connection methods. Q: Do you support encrypted mining connections? A: Not currently. At present, we only support direct mining connections. For specific mining addresses, please refer to the mining configuration page on the official website. If you are a user with high computing power, please directly contact the key account manager for assistance or submit a work order to contact us.

Recently, many KAS miners using high-computing-power ASIC mining machines (such as KS3L and KS3) have often encountered situations where the rejection rate is high and the computing power is too low. To address this issue, we suggest that users try adjusting the initial mining difficulty to suit their own mining configurations. How to Set the Initial Mining Difficulty Set a special password in the "Password" field on the professional mining machine configuration page. For example, fill in the mining password as d = 1024, which means setting the mining difficulty of the mining machine to 1024. The theoretical reference values are as follows: Mining Machine Computing Power 2TH/s 4TH/s 5TH/s 8TH/s Password d=512 d=1024 d=1280 d=2048 The above are reference data, and miners need to adjust according to the actual situation. If the above method still cannot solve the problems of high mining rejection rate and too low computing power for you, please submit a request to contact our online customer service. We will reply to you as soon as possible and help you solve the problems.

What should I do if I can't connect to the mining pool? If your miner fails to connect to the mining pool, the possible reasons are as follows: Check whether the mining pool address and port are entered correctly. Check whether your network connection is normal and make sure that there are no firewall or router issues blocking the connection. If the mining pool malfunctions, you can check the status page of the mining pool to find out if there are any maintenance or network problems.

1. Check Whether the Power Supply of the Miner Is Normal Make sure that the power supply of the miner is correctly connected and turned on. Check whether the power indicator light is on. If the power supply of the miner is not powered, the miner cannot be started. 2. Confirm the Network Connection of the Miner Ensure that the connection between the miner and the network is normal. If the network is disconnected or unstable, the miner will not be able to communicate with the mining pool server. Check whether the network cable connection is loose or damaged, or whether the signal is good when using a Wi-Fi connection. 3. Check Whether the Mining Pool Settings Are Correct Make sure that you have entered the correct mining pool address and port in the configuration file of the miner. Common configuration items include: Mining Pool Address: Ensure that the address of the mining pool is correct (for example, the ASIC address of Kas: stratum+tcp://kas.eu1.WhalePool.com:18083). Username and Password: Confirm whether the username (usually the address of the miner or the name of the mining pool account) and password are filled in correctly. If the configuration is incorrect, the miner will not be able to connect to the mining pool and thus cannot start mining. 4. Check the Mining Software Settings of the Miner If you are using customized mining software, make sure that its configuration has no errors. For example, check whether the correct algorithm has been selected and whether the related workload is suitable for your hardware. 5. Hash Rate Settings of the Miner In some cases, if the hash rate of the miner is too low or not set correctly, the mining pool may consider that your miner is not participating in effective mining. Ensure that the working frequency and hash rate settings of the miner are reasonable and in line with the algorithm requirements of the mining pool. 6. Firmware or Software Version of the Miner Check whether the firmware or operating system of the miner is the latest version. Outdated versions may cause the miner to not operate normally.If there is an update, it is recommended that you update the firmware or software of the miner. 7. Whether the Mining Pool Is Online or Malfunctioning Sometimes the mining pool server may encounter failures or maintenance, resulting in the mining machine not being able to mine normally. You can visit the official social media or official website of the mining pool to check whether there are announcements and confirm the status of the mining pool. 8. High Temperature or Hardware Failure of the Mining Machine Ensure that the heat dissipation system of the mining machine operates normally. If the temperature of the mining machine is too high, it may automatically shut down to protect the hardware. Check whether the fans of the mining machine are operating normally, whether the heat dissipation holes are blocked, or whether the mining machine is in an overheated state. 9. Incompatibility of Mining Algorithms Ensure that the mining machine supports the algorithm you have chosen. If your mining machine does not support the algorithm, the mining machine will not be able to start mining. 10. Hardware Failure of the Mining Machine If there is a problem with the hardware of the mining machine (such as a chip failure in an ASIC mining machine), it may lead to the inability to mine normally. Check the status panel of the mining machine or use diagnostic tools to see if there is any hardware failure information. ### Troubleshooting Process 1. Check whether the power supply and hardware connection of the mining machine are normal. 2. Confirm whether the network connection is stable and whether the IP address and port are correct. 3. Check whether the mining pool settings are filled in correctly, including the mining pool address, port, username, and password. 4. Check whether the mining software and firmware versions need to be updated and whether the configuration is correct. 5. Check whether the mining pool is online and whether there is any failure or maintenance. 6. Ensure that the mining machine has not automatically shut down due to high temperature or hardware problems. ### Other Suggestions Restart the Mining Machine: Try restarting the mining machine and check whether it can return to normal. Contact Customer Service: If you have already checked the above steps and the mining machine still has not started mining, it is recommended that you contact the customer service support of the mining pool or the technical support of the mining machine, and provide detailed information about the mining machine so that they can further help you solve the problem.

After logging in and mining through the account name, you can click the 【Earnings Payment】 button in the navigation bar to enter the earnings payment page. There, you can view the earnings information of the account, the earnings trend chart, and the settlement record information. You don't need to enter the wallet address to query the mining earnings information. Earnings Section - Total Earnings (KAS): The cumulative earnings of the mining account, including the total payouts plus the account balance. - Total Payouts (KAS): The total earnings that have already been paid and settled by the current mining account. - Account Balance (KAS): The earnings of the current mining account that have not been paid yet due to reasons such as falling short of the minimum payout amount, the freezing period for address modification, or payment suspension. - Yesterday's Earnings (KAS): The earnings within 24 hours before 00:00 UTC on the current day. Payment Section - Time (UTC + 0): The time when the earnings of the current mining account are paid, calculated according to (UTC + 0). - Quantity: The actual quantity of the mining earnings paid by the system. - Transaction ID: The ID of the on-chain transaction for the system's payment of the mining earnings.

According to WhalePool's transfer process, we will generate pending transfer transactions based on the account balance and start transferring miners' earnings in sequence at two transfer times each day, which are 10:00:00 UTC+0 and 22:00:00 UTC+0 respectively. Due to the recent increase in the number of miners, the transfer process may take several hours to complete. During this period, your account balance will be shown as "pending transfer balance", which includes your mining earnings during that period. Since this process is carried out in batches, it may happen that your earnings have not fully arrived during the transfer process. This is because the mining earnings generated within the current transfer cycle will continue to be distributed in the next transfer cycle. We understand that this process may cause you some confusion and require you to wait. Thank you for your understanding and patience. If you still haven't received all of your earnings by the next transfer time, please feel free to contact our customer service team, and we will further verify it for you. Once again, thank you for your support of WhalePool. Wish you a pleasant mining experience!

1. Increase in the Hashrate of the Entire Network As more and more people participate in mining, the hashrate of the entire blockchain network (that is, the hashrate of the whole network) will continue to increase. This means that the proportion of hashrate occupied by a single miner in the network becomes smaller, resulting in an increase in the mining difficulty for each miner and a reduced chance of mining a block. Therefore, even if the miner's equipment remains unchanged, their earnings will gradually decrease as the hashrate of the entire network grows. 2. Increase in Mining Difficulty The blockchain network has designed a mechanism for dynamically adjusting the difficulty to ensure that the generation speed of new blocks remains stable. As the hashrate of the entire network increases, the mining difficulty will automatically increase. As a result, even if the miner's hashrate remains unchanged, the time it takes for them to complete block calculations will become longer, which in turn leads to a reduction in rewards. This is the direct cause of the decline in miners' earnings. Taking Kaspa as an example, here are some specific situations: The Halving Mechanism of Kaspa The design of the block rewards and total supply of Kaspa is a very crucial factor. Its total supply is 28.7 billion KAS (the native token of Kaspa). And the issuance schedule of Kaspa adopts a halving mechanism similar to that of Bitcoin, that is, it halves every six months, and the monthly rewards gradually decrease. Moreover, the speed at which the rewards of Kaspa decrease is not a linear change but is adjusted according to a smoothly decreasing formula. The monthly reward reduction rate is: (1/2)^(1/12) This formula means that the block rewards will gradually decrease over time, and this process is smooth rather than a one-time halving.

After the mining pool settles the accounts, it will display the transaction ID (TXID) of the settlement earnings in the earnings list in advance. However, please note that this doesn't mean the payment has been completed immediately. The payment process takes a certain amount of time, especially in the blockchain network where the transaction may still be waiting for confirmation. Solutions: - Check the transaction status: You can click on the "transaction ID" link in the payment record on the earnings page and jump to the blockchain explorer to view the relevant transaction information. - No payment information found: If the blockchain explorer doesn't display the relevant transaction information, it means the payment hasn't been completed yet. You just need to continue waiting patiently as the payment will be completed later. - Transaction information available: If you can query the relevant transaction information in the blockchain explorer, it indicates that the mining pool has already completed the payment. At this time, please check your wallet to confirm whether you have received the coins. Contact customer service for support if there are problems: - If the transaction has been confirmed on the blockchain but your wallet balance hasn't been updated, please contact the customer service of the exchange or wallet you are using in a timely manner. - Provide the transaction ID (TXID) to the customer service. You can consult through the online customer service or the official email to help them verify whether the payment has arrived smoothly. The payment processing time may be affected by factors such as blockchain network congestion and the settlement frequency of the mining pool. So please be patient. If you still haven't received the payment within a reasonable time, you can further contact the platform's customer service to ensure that the problem is solved.

I. About Automatic Withdrawal Once a registered user binds the wallet address of a cryptocurrency, when the mining earnings are higher than the minimum payout amount set by you, the system will automatically withdraw the funds to the preset address on a daily basis and it's completely free of charge. When the mining earnings don't reach the minimum payout amount, the earnings will be temporarily stored in your asset wallet. II. Setting up Automatic Withdrawal 1. After logging into your account, click on 【Account Settings】, enter the 【Mining Account】 page, select 【The wallet address of the cryptocurrency that needs to be added】, and then enter the corresponding page. (This action requires completing the binding with Google verification.) 2. Fill in 【The cryptocurrency address】 - 【The source of the address (options)】 - Google verification code. Once filled in, the binding will be completed successfully. III. The Release Time of Automatic Withdrawal Since the time for earnings release may vary, the system usually automatically withdraws funds once at 10:00 am (UTC + 0) and once at 10:00 pm (UTC + 0) every day. Besides, when the earnings are lower than the minimum payout amount, automatic withdrawal will not be triggered. If you still haven't received the payout amount after 10:00 am - 10:00 pm (UTC + 0) every day, it may be caused by the following reasons: 1. Severe congestion in the digital currency network: Please wait patiently for network confirmation. 2. Bad luck on the day, few or no blocks generated: Since there is temporarily no new block to complete the broadcast of transfer records, the earnings will be packaged and paid after the mining pool generates a block. Please wait patiently. 3. Synchronization failure between the blockchain network and the mining pool statistics: In case of such a situation, the WhalePool mining pool will conduct emergency repairs as soon as possible. 4. Automatic withdrawal amount not reaching the minimum amount: When the amount is insufficient, it will be accumulated until it reaches the minimum amount and then automatically transferred out. 5. Large withdrawal amount: Large withdrawals will be issued after passing the review, and the review time will not exceed 24 hours. 6. Temporary error in the payment system: Please submit a work order and we will complete the system repair as soon as possible. IV. Minimum Payout Amounts for Cryptocurrencies in Automatic Withdrawal - For KAS, with a fee of 0.75%, the minimum payout amount is 30 for anonymous users and 15 for registered users. - For ALPH, with a fee of 0.90%, the minimum payout amount is 0.1. - For RXD, with a fee of 0.80%, the minimum payout amount is 100. Note: After modifying the minimum payout amount, it will take effect on the next payment day.

How to Check Mining Earnings Without Logging In? For mining without logging in, you can check the mining information through the wallet address. Taking KAS mining without logging in as an example, there are three scenarios where you can check the mining information through the KAS wallet address: 1. Open the homepage of the WhalePool official website. Fill in the wallet address of KAS in the KAS wallet address bar on the homepage, and then click the 【View】 button. You will be redirected to the KAS mining information page to display the corresponding mining information. 2. Click 【Pool Statistics】 in the navigation menu to enter the KAS pool statistics page and view the pool information of KAS. You can also enter your KAS wallet address in the KAS wallet address bar on the pool statistics page, click the 【View】 button, and then jump to the KAS mining information page to display the corresponding mining information. 3. Click the 【View Details】 button of the KAS currency in the currency list on the homepage to enter the detailed information page of the currency. You can enter your KAS wallet address in the KAS wallet address bar on the currency details page, click the 【View】 button, and then jump to the KAS mining information page to display the corresponding mining information. In the above three scenarios in the WhalePool system for the mining without logging in mode, when you enter the KAS wallet address and click the 【View】 button, you will jump to the KAS mining details page to view the detailed information of the wallet address for mining. The earnings and hashrate status of mining without logging in will be displayed on one page: Earnings Section - Account Balance: The earnings of the current mining account that have not been paid yet due to reasons such as falling short of the minimum payout amount, the freezing period for address modification, or payment suspension. - Total Payouts: The total earnings that have already been paid and settled by the current mining account. - Online Miners: The number of mining machines that are currently operating normally and submitting computing power under the current mining account. - Average Computing Power in 1 Hour: The average computing power of the current mining account within 1 hour. Miners Section - Total: The total number of mining machines of the current mining account. - Online: The number of mining machines that are currently operating normally under the current mining account. - Offline: If a mining machine under the current mining account has not submitted a share to the mining pool for more than 10 minutes, it will be counted as offline. Payment Section - Time (UTC + 0): The time when the earnings of the current mining account are paid, calculated according to (UTC + 0). - Transaction ID: The ID of the on-chain transaction for the system's payment of the mining earnings. - Quantity: The actual quantity of the mining earnings paid by the system.

How to Modify the Minimum Payout Amount? Before modifying the payout amount, you need to log in to your mining account. Please click the 【Log In】 button on the navigation bar to log in. Enter the account email and password for logging in. After undergoing human-machine verification, click the 【Log In】 button. If you don't have a WhalePool account yet, please click the registration button to register. Click on the 【Account Name】 on the navigation bar. Among the options that pop up, click 【Mining Account】 to enter the settings page. Taking KAS as an example for modifying the payout amount, the default minimum payout amount set by the WhalePool mining pool is 30. In the logged-in mining mode, you can modify the minimum payout amount. Click the 【Modify】 button in the payout amount section on the mining account page to modify the amount. On the page of the modification pop-up window, enter the minimum payout amount. You can increase or decrease it according to your own needs. Currently, it can't be lower than 15. After entering the amount, click the 【Confirm】 button to complete the modification. When the quantity produced by mining reaches the minimum payout amount you've set, the system will automatically settle it to your wallet account. The part that is less than the minimum payout amount will be retained in the account balance and will continue to be settled when it meets the minimum payout amount.

PPS PPS (Pay Per Share) is a payment model where the mining pool calculates the theoretical mining reward for each share submitted by a miner's machine based on the current mining difficulty. These rewards are accumulated in the miner's account and distributed on schedule. Characteristics of the PPS model: Mining earnings are solely determined by objective factors such as the mining difficulty at the time, the miner's hash rate, and network conditions. This model does not fluctuate based on the mining pool’s actual earnings or luck factor, ensuring stable long-term mining revenue for miners. PPLNS PPLNS (Pay Per Last N Shares) is a payment model where the mining pool does not immediately calculate rewards for each share submitted. Instead, after receiving N shares, the pool calculates the total amount of coins mined during that period and distributes them proportionally based on the number of shares submitted by each miner within those N shares. Characteristics of the PPLNS model: Mining earnings are distributed with a delay since rewards are only calculated after N shares are submitted. Because PPLNS distributes rewards based on the actual mined coins, it is affected by the mining pool’s luck factor. As a result, miners' earnings may be higher or lower than the theoretical value, making this model more volatile. FPPS FPPS (Full Pay Per Share) is an enhanced PPS model that includes miner fees (i.e., transaction fees contained in the block) in addition to the base mining rewards. Under the FPPS model, the mining pool calculates the miner fee rewards based on the ratio of transaction fees to coinbase rewards in the BTC network over the past 24 hours. In this model, miners receive additional miner fee earnings on top of the standard PPS rewards. PPS+ PPS+ is a variant of the PPS model that integrates elements of the PPLNS model. PPS+ (Pay Per Share+) combines the PPS and PPLNS payout mechanisms. It distributes the base mining rewards according to the PPS model while allocating the transaction fees from mined blocks using the PPLNS model. Under this model, mining revenue is affected by the mining pool’s luck factor, making earnings more volatile than FPPS.

Step 1: Open the official website of WhalePool (https://www.WhalePool.com/). Click on the [Register] button in the navigation menu to enter the registration page and start the registration process. Step 2: Enter the registration page, fill in your email address, obtain the verification code sent to your email, check the registration agreement, and then click on the [Register Now] button to proceed to the next registration page. Step 3: Fill in the account name (the account name must consist of 6 to 15 lowercase letters or numbers and start with a letter). Fill in the login password (the login password should be 8 to 32 characters long). After filling in all the required information, click on the [Confirm] button to complete the registration.

After the mining account is successfully registered, for the security of the account, a page for binding Google two-factor authentication will pop up in the personal center. Click on [Bind Now] and follow the binding process prompted on the page to complete the binding. Step 1: Obtain the email verification code. Click on the [Get Verification Code] button and the system will send the verification code. Then go to your email inbox to check and receive the verification code. Enter the email verification code in the text box and click on the [Next Step] button to continue the binding process. Step 2: After the email verification is passed, you will enter the download page of the Google Authenticator APP. If you have already downloaded the Google Authenticator APP, you can directly click on the [Next Step] button to continue the binding. Step 3: Use the already downloaded Google Authenticator APP to scan the QR code or copy the key and paste it into the Google Authenticator APP. After that, a six-digit Google verification code will be generated. Fill in the six-digit verification code in the text box and click on the [Confirm] button to complete the Google two-factor authentication.

After logging in, if you want to mine through the account name, you can click on the [Miner Management] button in the navigation bar to view the newly added miners in the mining account, including all miners, online miners, offline miners, invalid miners, as well as the computing power data information generated by each miner. Miners Part: - All Miners: All miners refer to the entirety of miners, which includes online miners + offline miners + invalid miners. - Online Miners: It refers to the number of mining machines that are currently running normally under the mining account and submitting computing power. - Offline Miners: If a miner under the current mining account fails to submit "share" to the mining pool for more than 10 minutes, it will be counted as offline. - Invalid Miners: If a miner under the current mining account fails to submit "share" to the mining pool for more than 24 hours, it will be counted as invalid. Hashrate Part: - Miner Name: The mining pool will automatically display the miner name set by the user in the mining machine system or mining software. - 15-Minute Average Hashrate: It is the average computing power within 15 minutes starting from the current time. - 24-Hour Average Hashrate: It is the average Hashrate within 24 hours starting from the current time. - Last Submission Time: It is the time when the mining machine last submitted Hashrate to the mining pool, and generally the time difference from the current time is no more than 3 minutes.

Adding Wallet Addresses After the registration of the mining account is completed, you need to set up the wallet address so that the system can settle the earnings for you. Taking adding a KAS wallet address as an example, follow the prompting process on the page to add a new KAS wallet address. After logging in successfully, on the mining account page, click on the button of [Add KAS Address]. A page for adding a new KAS address will pop up. Then just add it according to the content that needs to be filled in on the page. On the pop-up page, enter the KAS wallet address, the address source (an optional item), and the Google verification code. After completing the input of the information, click on [Confirm]. Then the system will send an activation email to your mailbox. You need to log in to your mailbox and click on the activation link of the KAS address to activate it, and then the addition will be completed. Enter your mailbox to activate the KAS wallet address. After the activation is successful, return to the mining account page of the WhalePool system. If the starting payment date is displayed, it means that the addition has been completed. The system will automatically settle the mining earnings for you according to the date. Modifying KAS Wallet Addresses After the wallet address has been added and activated, you can modify the wallet address according to your own needs. Click on [Modify Address], and a page for modifying the address will pop up. Modify it according to the prompts on the page. On the pop-up page, enter the KAS wallet address, the address source (an optional item), and the Google verification code. After completing the input of the information, click on [Confirm]. Then the system will send an activation email to your mailbox. You need to log in to your mailbox and click on the link of the KAS address to activate the KAS address, and then the modification will be completed.

Mining with a Logged-in Account Name To mine using a logged-in account name, you must first complete the account registration. Once the account registration is done, you can simply paste the name of your WhalePool mining account into the "User" section of your ASIC mining machine or into the field where the wallet address needs to be filled in the mining software. Miners need to log in to their accounts before they can conduct operations such as checking computing power, inquiring about earnings, and managing mining machines. The following are the core advantages of mining with a logged-in account name: 1. Enjoy 0 mining fees for a limited time when logging in to mine. 2. You can set a minimum payout amount when logging in to mine. 3. You can set up alarm notifications when logging in to mine. 4. You can add more sub-accounts when logging in to mine. 5. You can experience more new features when logging in to mine. Mining without Logging into an Account Mining without logging into an account is also known as wallet address mining or anonymous mining. You can mine without registering a WhalePool account. Just copy the wallet address corresponding to the cryptocurrency you are mining and paste it into the "User" section of the ASIC mining machine's backend (please note that some mining machines do not support filling in the wallet address in the backend) or into the field where the wallet address needs to be filled in the mining software. To check the computing power and earnings, miners need to copy the wallet address and paste it on the homepage of the WhalePool official website. Operations such as changing the wallet address need to be completed within the mining software system. Currently, the WhalePool mining pool supports mining without logging into an account for KAS, RXD, and ALPH cryptocurrencies.

I. What Is a Sub-account? WhalePool supports the addition of multiple mining sub-accounts, which can be used independently as mining accounts. The hashrate and mining earnings of each sub-account will be displayed separately. This makes it convenient to manage multiple mining sites, multiple clients, or mining of different cryptocurrencies. II. What Are the Functions of Sub-accounts? 1. Different wallet addresses can be set separately for receiving payments. 2. Different alert notification email boxes and Telegram accounts can be set separately. 3. It is convenient to manage multiple different mining accounts and mining cryptocurrencies. You can set multiple mining sub-accounts according to your own needs to manage multiple agency users, monitor the computing power of multiple mining sites and multiple mining machines, or settle the mining earnings of each sub-account separately. Each sub-account has independent mining pool and wallet management, and meanwhile, reminder notifications for changes in computing power can be set independently. III. How to Add a Sub-account? 1. Enter the official website of WhalePool (https://WhalePool.com/) and log in to your account. Then click on [Account Settings] in the account dropdown menu to make settings. 2. After entering the mining account settings page, click on the [Add] button in the mining account options to add a new sub-account. 3. On the pop-up page, enter the account name (a mining account consists of 6 - 15 lowercase letters or numbers and cannot start with a number) and add remarks (optional). After filling in the information, click on [Confirm] to complete the addition. IV. How to Sort Sub-accounts? 1. If there are quite a number of sub-accounts, you can sort them. Click on the [Sort] button on the mining account page to start sorting. 2. Once you enter the sorting page, you can drag the whole row to sort, or click on the [Pin to Top] button to sort. After the sorting is completed, click on [Save]. V. How to Switch Sub-accounts? Enter the official website of WhalePool (https://WhalePool.com/) and log in to your account. Click on the dropdown menu under the mining account name on the navigation bar, and then click on the sub-account you want to switch to. After the switch is completed, the mining pool will display the mining data information of the current sub-account.

What should I do if the hashrate drops or is unstable? Check whether the miners are operating normally and make sure there are no hardware issues. Check if there are any network latency or disconnection problems with the mining pool. Restart the miners and reconnect them to the mining pool, then observe whether the hashrate recovers.

During the mining process of miners, the hashrate shown by the mining pool may be lower than the local hashrate of the miners. There are several reasons for this situation. The following are some common scenarios: I. Different Calculation Methods for the Local Average Hashrate of Miners and the Average Hashrate of the Mining Pool The local average hashrate of miners refers to the average hashrate during the operation time (usually the average hahsrate within a few days). The daily hashrate statistics of the mining pool is the average hashrate in the past 24 hours counting from the current moment. If the miners have not been operating for a full 24 hours, the local hashrate of the miners will usually be higher than that of the mining pool. Meanwhile, the real-time hashrate of the platform mining pool is calculated based on the average hashrate in the most recent ten minutes, while the miners in the hands of miners may display the hashrate with a refresh frequency of every five seconds. Therefore, this situation may also lead to differences in the hashrate data between the mining pool and the miners. Under normal circumstances, the difference between these two data sets will not be too large. However, if there are significant fluctuations in hashrate due to the machines themselves or other external reasons, the difference between these two data sets will become relatively large. II. Low Firmware Version Leading to Incompatibility and Lower Computing Power If the firmware version is too low, it may cause incompatibility between the mining machines and the mining pool, which in turn leads to the problem of decreased computing power. Therefore, it is recommended to download the latest firmware version in a timely manner through the official website of the mining machine manufacturer or contact the customer service of the mining machine manufacturer for support. III. Regular Network Latency Regular network latency may cause a certain proportion of the computing power to become ineffective during the process of submitting the computing power from the mining machines to the mining pool. This situation is quite common, but usually it will not have a significant impact on the overall computing power of the mining machines. IV. Rejection Rate and Hardware Settings When the deviation between the local computing power of the mining machines and the computing power of the mining pool is too large, it is necessary to check the rejection rate and hardware settings. 1. If the rejection rate is relatively high, it is generally due to network problems, resulting in the mining pool actually receiving lower computing power. In this case, it is necessary to check the network facilities, such as broadband, routers, switches, network cables, interfaces, etc. Note: If there are no problems with the mining machine configuration and network connection, but the rejection rate remains high, please submit a work order to contact us. 2. If the rejection rate is normal, then it is necessary to check the mining machine hardware (for example, there are too many hardware errors) and the overclocking situation. You can try restarting the mining machines, replacing the computing power boards, reducing the frequency, etc. to solve the problem of large computing power errors. 2. If the rejection rate is normal, then it is necessary to check the mining machine hardware (for example, there are too many hardware errors) and the overclocking situation. You can try restarting the mining machines, replacing the computing power boards, reducing the frequency, etc. to solve the problem of large computing power errors.

I. What is Computing Power Fluctuation? Computing power fluctuation is a normal phenomenon because mining machines don't always operate in a continuously stable state during the mining process. As long as the average computing power remains stable, it's okay. Besides, computing power fluctuation is also affected by factors such as the status of mining machines, the working environment, and network connections, which require miners to pay special attention and observe closely. II. Reasons for Hashing Power Fluctuation or Decrease and Their Solutions 1. Mining Machines Not Preheated It usually takes about 10 minutes (for some mining machine models, it may take about 30 minutes) for the computing power of a mining machine to reach the normal range after it is restarted. If the mining machine restarts automatically within just a few minutes, please replace the power supply and test it to confirm whether the abnormal restart is caused by a power supply issue. 2. Incomplete Display of Computing Power Boards on the Machine If the number of computing power boards shown in the mining machine's backend is less than the actual number of computing power boards of the mining machine itself, please unplug and replug the ribbon cables at both ends of the computing power boards (or replace the damaged ribbon cables), then power it on again and run it. If this still doesn't work, please contact the technical staff of the mining machine manufacturer for remote diagnosis. 3. Zero Computing Power on Computing Power Boards, Abnormal Temperature Sensor Data When checking in the mining machine's backend, it shows that the computing power boards are online, but the computing power is zero, or the number of chips displayed is zero, or the temperature display is abnormal (with a significant difference from the temperatures of other computing power boards). At this time, please unplug and replug the ribbon cables at both ends of the computing power boards and power it on again to run it. If the above phenomena still occur, please contact technical or maintenance personnel for judgment. 4. Network Latency, Low Upload and Download Bandwidth or Severe Packet Loss (Mostly Manifested as a High Rejection Rate in the Mining Pool) 5. Overheating of Mining Machines Leading to Automatic Protection or Restart Please enhance the ventilation and heat dissipation measures of the machines, such as using cooling equipment like water curtains, air conditioners, fans, etc. 6. Hardware Failure Problems Mining machines may be damaged or have loose ribbon cables due to transportation or other reasons. Or a small number of mining machines may have abnormal chips or other phenomena. In such cases, you can contact the official customer service of the mining machine manufacturer for handling. Note: If the problem still exists after excluding the above situations, please submit a work order to contact us.

I. What is an Earnings Calculator? An earnings calculator is a calculation software that can assist miners in estimating their daily earnings. It adopts the PPS+ theoretical earnings estimated based on the current difficulty and the average miner fees of the most recent 7 days, with an estimation made at a 0% fee rate. You can access it from the cryptocurrency information section on the homepage of the mining pool or through the 【Earnings Calculator】 in the navigation bar tools. Select the cryptocurrency you need to calculate and fill in the computing power information, and then you can estimate the daily earnings. It also supports customizing the cryptocurrency price, mining difficulty, and fee rate for calculation. Note: Essentially, the earnings calculator is used to predict theoretical earnings in the future based on the current situation. It depends on multiple factors such as the settlement mode, mining difficulty, miner fees, and the mining pool's luck value (which will be explained in detail below). Therefore, there will be a certain margin of error between the estimated earnings and the actual earnings. It is for reference only and does not constitute a commitment to earnings. II. Overview of the Calculation Principle The earnings calculator estimates earnings by adopting the PPS+ settlement mode. The earnings in the PPS+ mode consist of two parts: the basic block reward + the miner fee reward. The "basic block reward" is settled using the PPS mode, that is, it is settled according to the theoretical earnings corresponding to the user's computing power. The "miner fee reward" is settled using the PPLNS mode, which means it is settled based on the miner fees included in the actual blocks generated by ViaBTC. When the earnings calculator makes an estimate, the basic block reward estimates future earnings based on the current difficulty (or the difficulty you set) and the computing power value you input, while the miner fee reward estimates future earnings based on the average miner fees of WhalePool's blocks in the most recent 7 days. III. Why Are the Actual Mining Earnings Different from the Estimated Earnings by the Earnings Calculator? 1. Settlement Mode The earnings calculator estimates earnings based on the PPS+ settlement mode. If the earnings settlement mode you choose (currently, WhalePool supports PPS+, PPLNS, and SOLO) is not PPS+, there will be a relatively large margin of error in the estimation results. 2. Mining Difficulty If the mining difficulty fluctuates significantly, there will be a relatively large margin of error between the theoretical earnings calculated by the earnings calculator and the actual earnings. The reason is that the WhalePool earnings calculator makes estimations based on the current mining difficulty, but the actual changes in difficulty may not be fully predicted or taken into account when calculating the earnings. 3. Mining Pool's Luck Value The ratio of the actual number of blocks mined daily to the theoretical number of blocks is called the luck value. Fluctuations in the mining pool's luck value will cause estimation errors in the earnings calculator. If the mining pool's luck value drops in the short term (below 100%), that is, the actual number of blocks generated decreases, the miner fee earnings of users will also decrease accordingly, and the actual earnings will be lower than the estimated earnings by the earnings calculator. Conversely, if the mining pool's luck value increases in the short term, the actual earnings will be higher than the estimated earnings by the earnings calculator. However, in the long run, as the WhalePool luck value is higher than 100%, miners don't need to worry too much.

1. Make sure that the mining address of the mining pool is filled in correctly. 2. Confirm that the query methods (mining by account name, mining by wallet address), the cryptocurrency type, the account name and other information are correct. 3. Ensure that the miners have been running for a sufficient amount of time. Some ASIC miners will send valid shares to the mining pool only after running for 20 to 40 minutes. 4. Check the network status. In some countries and regions where mining is restricted, it may not be possible to directly connect to the mining pool.

Aleo mining revenue fluctuates mainly due to two factors: The primary reason is the reward distribution mechanism of the Aleo network. In each block, rewards are distributed to multiple qualified miners based on a complex weighting calculation. As a result, the earnings of the same miner may vary significantly between different blocks. Another reason is the payout method. Over different time periods, miners' earnings may fluctuate considerably because Aleo adopts the PPLNS payout model, where rewards are only generated when a block is successfully mined. However, in the long run, mining revenues under the PPLNS and PPS payout models tend to be similar.

WhalePool currently has no official telephone channels. Anyone who contacts you by phone claiming to be a WhalePool staff member is a scammer. If you notice any suspicious operations on your account, please contact us immediately. The following lists several common fraud methods to help you better recognize and guard against similar scams. Common Fraud Tactics: 1. Pretending to be WhalePool customer service or staff members in communication groups and taking the initiative to contact you. 2. Impersonating WhalePool's emails, text messages, phone calls, etc. 3. Counterfeiting WhalePool's websites or apps. 4. Finding false WhalePool-related information through search engines. 5. False events or false investment projects. 6. Setting up fake public Wi-Fi to steal personal information. Fake Customer Service or Staff Members in Communication Groups: 1. When an official administrator of WhalePool makes a statement, there will be labels like "Official Customer Service", "Admin" or "Community Volunteer" in the upper right corner. Please pay attention to identifying them. 2. Under no circumstances will the administrators take the initiative to contact you, nor will they ask for your account password, 2FA code or other account security information. They will never ask you to transfer money to xxx addresses/xxx accounts that don't belong to you. Impersonating WhalePool's Emails, Text Messages, Phone Calls, etc. 1. Email/Text Message Phishing: (1) Develop the habit of checking the "sender/contact person". If you have doubts about the emails/text messages or other messages you receive, please ignore them. Don't easily trust strangers, don't click on unfamiliar links, and don't download unfamiliar attachments. If you find anything suspicious, please contact us in time to prevent more people from being deceived. 2. Phone Scams: Up to now, WhalePool has not yet opened official telephone channels. Any calls claiming to be from WhalePool staff members are scams. Fake WhalePool Websites/Apps:/p> 1. Please make sure to recognize the official WhalePool website: https://www.whalepool.com/. Please obtain any information about WhalePool through this website. If you have any questions, please contact us in time for verification. 2. When installing the WhalePool app, please pay attention to choosing formal download channels to avoid downloading fake WhalePool applications. Friendly Reminder: It is recommended that you always download apps from the official website links. When downloading from the Apple Store or Google Play Store, please pay attention to checking the provider information. Publishing False WhalePool Information Online: 1. False Event Information: Any events held by WhalePool will be announced through official announcements in a timely manner. Additionally, you can follow the activities released through WhalePool's official community channels. If you have any doubts, please contact us for verification. 2. False Investment Projects: Please don't believe any promotional activities that claim to make huge profits with a small investment. If you find any, please contact us in time to prevent more people from being deceived. Setting Up Fake Public Wi-Fi to Steal Personal Information: 1. In low-risk situations, hidden programs in public Wi-Fi can modify web pages, causing browsers to constantly pop up junk messages. Or they can insert hidden links and click on ads in the background of users' mobile phones to achieve malicious promotion, ad click fraud and other purposes. 2. In medium-risk situations, it mainly involves taking control of users' networks, including two methods: DNS hijacking and ARP attacks. Among them, DNS attacks can control the scope of users' Internet access, causing users to be unable to access the Internet normally or repeatedly jump to malicious websites. Although the process of ARP attacks is different, the result is similar, and it will also lead to users' network interruptions. 3. In high-risk situations, it will lead to the leakage of users' passwords and data. Besides, in public Wi-Fi networks, hackers can also obtain users' personal sensitive information such as names, genders, work units, bank accounts, etc. through phishing, and further carry out targeted scams.